Patient Access Manager

US-PA-West Chester
# of Openings
1
Category
Healthcare

Overview

CDHA Management, LLC, is currently seeking a skilled professional for the exciting opportunity to build and manage its new internal patient access center in support of patient scheduling and interactions with our 20+ dental practices. The manager will supervise daily operations and personnel, aiming for maximum efficiency and the highest customer service standards. This role will also ensure technology is utilized appropriately and that staff are well-trained, productive, and successful at responding to patient needs through both inbound and outbound communications.

Responsibilities

The ideal candidate will be organized, reliable, and results-oriented, with past experience managing patient access or patient call centers.

 

The manager will:

  • Lead the effort to create CDHA’s first in-house patient access center, providing leadership and guidance in the development of an all new team, training programs, and patient access/customer service standards across the organization.
  • Support the strategic, financial, and clinical priorities of CDHA by recommending, designing, and providing the systems, process, and people-oriented methods to improve patient access to our pediatric dental specialists.
  • Own and drive the organization’s patient scheduling strategy, helping to ensure patients have quick access to the dental care needed.
  • In collaboration with practice operations and marketing, deliver results against a defined scope of work that includes measurable ROI, performance reporting, strategic innovation, and human capital development.
  • As our organization grows rapidly, lead the effort at CDHA to re-engineer ease-of-access through workflow standardization and process improvement efforts, resulting in a hardwired, sustainable, and standardized enterprise patient access experience.
  • Promotes teamwork to achieve organizational goals and objectives for patient access and retention.
  • Actively initiates change, and is a proactive and strategic thinker supporting CDHA values and service standards

 

Day-to-day responsibilities will include:

  • Build and maintain a strong team that is driven by the mission, vision, and values of CDHA
  • Develop and achieve objectives for the center’s day-to-day activities
  • Conduct effective resource/workforce planning to maximize the productivity and effectiveness of resources
  • Collect and analyze center statistics, evaluate performance, and provide routine reporting
  • Assume responsibility for budgeting and tracking expenses
  • Hire, coach, and provide training to personnel to maintain high customer service standards

Qualifications

  • Proven experience as a patient access or call center manager, or similar position
  • 8+ years of customer service experience
  • Knowledge of performance evaluation and customer service metrics
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with problem-solving ability

 

 

CDHA Management Logo

At Children's Dental Health Associates, we proudly provide the best dental care to children throughout Chester, Lancaster, York, Philadelphia, Montgomery counties, and beyond. Our dentists and dental staff are knowledgeable and passionate about what they do. We take the oral health of our young patients very seriously and understand going to the dentist can make some children anxious, so we strive to make every child feel calm and comfortable during their visit with their dentist. With colorful photos, a children's play area, TV's throughout the office, video games, and toys, our young patients are provided with a fun atmosphere where they are free to play before being seen by their dentist.

 

Our mission at Children's Dental Health Associates is to serve the unique needs of children by providing a welcoming environment and utilizing the tell, show, do method to provide quality specialized dental care. We respect and acknowledge the trust each parent has given us to care for their child. We consider it a privilege to treat children, and we treat each visit as an opportunity to make a difference in their lives by helping them obtain the best possible oral health through prevention first and intervention second.

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